Refund Policy

We want you to be satisfied with your purchase. This policy explains when and how you can request a refund for Nordic Ops services.

Last updated: April 27, 2026

30-Day Refund Policy Summary

Customers may request a refund within 30 days of purchase
Refunds are available if the report has not been generated or accessed
Once a report is generated and delivered, refunds are generally not provided
Technical issues and billing errors are always addressed
Contact support@nordicops.ai for all refund requests

Digital Services Policy

Nordic Ops provides digital services that are delivered immediately upon purchase and report generation. Due to the instant-delivery nature of our services, all generated and delivered reports are considered final.

If a report has already been generated and delivered, refunds are generally not provided due to the immediate and digital nature of the service. However, we stand behind our platform and will address any legitimate technical or billing issues.

When You Can Get a Refund

We will process refunds for the following situations:

Scenario	Resolution	Request Window
Report Not Generated Payment was successful but the report failed to generate	Full refund or regeneration	Within 30 days of purchase
Report Not Accessed You purchased a report but have not generated or accessed it	Full refund	Within 30 days of purchase
Duplicate Charges You were charged multiple times for a single purchase	Refund of duplicate charges	Within 30 days of charge
Technical Failure Platform error prevented you from generating or downloading your report	Full refund or report regeneration	Within 30 days of purchase
Unauthorized Transaction A purchase was made without your authorization	Full refund after verification	Within 60 days of charge

When Refunds Are Not Available

The following situations are not eligible for refunds:

Report Already Generated

Reports that have been generated and delivered cannot be refunded due to the immediate digital nature of the service

Request After 30 Days

Refund requests submitted more than 30 days after purchase (except for unauthorized transactions)

Content Dissatisfaction

Unhappiness with report content or findings - please review sample reports before purchasing

Change of Mind

Deciding you no longer need the report after purchase and generation

Third-Party Issues

Problems caused by your internet connection, browser, or device

How to Request a Refund

Follow these steps to submit a refund request:

Submit Request

5 minutes

Email support@nordicops.ai with your refund request, including order details and reason

Review

1-2 business days

Our team reviews your request and verifies eligibility based on this policy

Resolution

1 business day

We notify you of the decision and process the refund if approved

Processing

5-10 business days

Refunds are processed to your original payment method via Stripe

Contact Us

For refund requests or billing questions, please contact us:

General Support

support@nordicops.ai

Response Time