Refund Policy

Digital Services Policy

Due to the nature of digital services and immediate access, all sales are final once credits are issued to your account.

Technical Issues

If you experience a technical issue that prevents you from accessing or using your credits, please contact our support team within 7 days of purchase. We will work to resolve the issue or provide appropriate credit restoration.

How to Request Support

To report a technical issue:

• Email us at support@nordicops.com within 7 days of purchase
• Include your account email and order details
• Describe the technical issue you experienced
• Our team will respond within 2 business days

What We Can Help With

• Credits not appearing in your account after successful payment
• Technical errors preventing service redemption
• Duplicate charges or billing errors

Non-Refundable Items

The following are not eligible for refunds:

• Credits already redeemed for services
• Requests made more than 7 days after purchase
• Dissatisfaction with service content (review service descriptions before redeeming)